FAQ
At Badal.sg, we facilitate Badal Umrah and Hajj year-round, ensuring these sacred acts of worship are accessible to all. Our services are backed by transparency, trust, and a seamless process for your peace of mind.
Frequently Asked Questions
Find answers to common questions about Badal Hajj and Umrah services with Badal.sg
What is Badal Hajj or Badal Umrah?
Badal refers to performing Hajj or Umrah on behalf of someone else, usually a person who has passed away or is suffering from a chronic, incurable illness that prevents them from traveling.
Who can I perform Badal for?
You can perform Badal for someone who has passed away or is suffering from a chronic, incurable, or critically ill condition that prevents them from traveling to perform Hajj or Umrah themselves.
Is it allowed in Islam?
Yes. Badal Hajj and Badal Umrah are permitted in Islam. It is supported by authentic hadith and accepted by scholars across all four Mazhabs. The person performing Badal Hajj must have completed their own Hajj first.
Is this service Sahih, Verified, Legitimate, and Legal?
Yes. Our Badal Hajj and Umrah services are religiously valid (sahih), performed in accordance with Islamic teachings by trusted and experienced Mutawwif (guide) in Makkah. We provide photo and video proof along with a personalised certificate to ensure full transparency and authenticity.
On the legal and business side, we are a registered company in Singapore under Nasar Ventures (UEN 53478645J), and our Asatizah are ARS-certified by MUIS, ensuring our operations comply with local regulations and religious authority guidelines.
In summary, our service is both religiously legitimate and legally compliant.
Are certified asatizah involved?
Yes. Our team includes certified asatizah in Singapore who oversee the process to ensure that everything is carried out in accordance with Islamic rulings. They are also available should you need any religious clarification regarding the ibadah of Badal at any point.
When is the Badal performed?
Badal Umrah is performed regularly throughout the year. Badal Hajj is performed only during the Hajj season (Dhul Hijjah).
How do I get started and place an order?
To begin, simply browse our website, choose your preferred package, and proceed to checkout. After making payment, provide the necessary details and du’a application. We’ll take care of the rest with amanah and professionalism.
Can I pay using credit card, GrabPay, or other digital methods?
Yes, you may use PayNow, credit or debit cards, Apple Pay, Google Pay, GrabPay, ShopBack, ShopeePay, and other digital payment methods. These are permissible in Islam as long as the service is halal and transparent.
Please note that we do not endorse or engage in any transactions involving interest (riba), such as Buy Now Pay Later (BNPL) plans or any other payment options that charge additional interest fees. We encourage using payment methods that avoid interest whenever possible.
What happens after I place an order?
You will receive a confirmation email with your order details. Please check your inbox, and if you don’t see it, make sure to look in your spam or junk folder.
How do I know the Badal has been performed?
After completion, you will receive a personalised certificate with the name of the person on whose behalf the Badal was performed, along with a photo of the Mutawwif performing the ritual. A video recording will also be provided if available.
What if the Mutawwif mistakenly says “Almarhum” for someone who is still alive, or mentions the name incorrectly? Is the Badal still valid?
Yes, the Badal is still valid. Minor verbal slips such as mistakenly saying “Almarhum” for someone who is still alive or mispronouncing the name do not affect the validity of the ritual, as long as the intention (niyyah) is clear and correct. In Islam, the sincerity of the intention carries more weight than exact wording. Our Mutawwif (guide) are carefully briefed, but occasional human error does not invalidate the ibadah.
Can I change my Mutawwif or request a refund if I don’t like the one assigned?
We understand this is a personal act of ibadah, but once the process has begun, we’re unable to change the assigned Mutawwif or offer refunds. Our Mutawwif are trusted, experienced, and perform the ritual with amanah. In Islam, what matters most is the sincerity of the intention and the proper fulfillment of the ritual, not personal preference. We encourage making du’a that the ibadah is accepted by Allah.
When will I receive the certificate and media?
The certificate, photo, and video (if available) will typically be sent to you digitally about a month after the ritual is completed. Please note that during peak seasons, due to high order volumes and administrative processing, delivery may take slightly longer. We appreciate your patience and will notify you as soon as everything is ready.
Why doesn’t your Badal service provide free sajadah, Zamzam water, or other extras like some other companies?
Our primary focus is on fulfilling the spiritual obligation of Badal with utmost sincerity and amanah, ensuring that the pahalal (reward) reaches the deceased or the person for whom the Badal is performed. We believe that the essence of this service lies in the correct and respectful performance of the ibadah, rather than in material giveaways.
That is why we place special emphasis on waqaf (endowments) as a meaningful and lasting form of charity connected to our Badal services. Each Badal order includes a complimentary Waqaf contribution, which varies annually based on meaningful projects, such as providing chairs and Qur’ans in Makkah, supporting local madrasahs, or funding educational initiatives overseas. We keep our customers informed once the Waqaf is made.
Additionally, we provide comprehensive documentation and proof of the Badal ritual, including certificates, photos, and videos when available, a level of transparency that many other companies do not offer.
What if I want to buy Zamzam water or sajadah on my own? Do you sell them or where can I buy them?
Yes, you can purchase Zamzam water, sajadah, and other Islamic products from our sister company, Nasar.sg. Please visit their website for a wide selection of authentic items.
Can I ask you to remove the deceased person’s name used in your marketing materials?
We use the names of those we have served with respect, mainly to show proof of fulfilment and legitimacy. If you have concerns about this, please contact us directly with your request. We will review it carefully and respond appropriately, always balancing respect for privacy with the need to provide transparent evidence of our services.
What is your refund policy?
If for any reason we are unable to perform the Badal as scheduled due to emergencies or restrictions you will be offered a full refund or the option to defer the service to the next available season. Please note that once the Badal has been performed, refunds are not available due to the religious nature of the service.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
Extend a Legacy of Faith and Love
Allow us to help you fulfill this noble act of worship. Performed with sincerity, professionalism, and barakah.